Last Updated: 1 June 2026

Introduction

Your privacy is important to us.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

By using this website, purchasing products or services, joining workshops or memberships, or engaging in coaching services, you consent to the collection and use of your information as described in this policy.

Who We Are

Joanne Murphy Coaching

Owner: Joanne Murphy

Email: joannemurphy coaching @ gmail . com

Website: joannemurphy.co.nz

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Postal address

• Billing and payment information

• Information provided through enquiry forms

• Information shared during coaching sessions

• Information shared through workshops, memberships, programmes, surveys, or questionnaires

• Communications sent via email, social media, or other channels

We only collect information that is reasonably necessary to provide our services and support our clients.

How We Use Your Information

We may use your information to:

• Provide coaching, training, workshops, memberships, and related services

• Respond to enquiries

• Process payments

• Deliver digital products and resources

• Send newsletters, updates, and marketing communications (you may unsubscribe at any time)

• Improve our services and client experience

• Meet legal and regulatory obligations

Your information will not be sold, rented, or traded to third parties.

Confidentiality

Confidentiality is a core value of my business. Your safety and sense of safety is important to me.

Information shared during coaching sessions, workshops, programmes, memberships, or other interactions will be treated with care and respect.

We will not disclose your personal information or confidential discussions to any third party except:

• where you have given your consent;

• where disclosure is required or authorised by law;

• where there is a serious and imminent risk to your safety or the safety of another person;

• where disclosure is necessary to prevent or lessen a serious threat to life, health, or safety;

• where required by a court order or lawful government request.

Please note that while coaching may at times involve discussions of personal, emotional, or wellbeing-related topics, coaching is not counselling, psychotherapy, psychiatric care, or a substitute for professional medical or mental health treatment.

Email Communications

If you subscribe to our mailing list, download a free resource, register for an event, or purchase a product or service, we may send you relevant emails.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

Payment Information

Payments may be processed through secure third-party payment providers.

We do not store full credit card details on our systems.

Please refer to the privacy policies of any payment providers used for additional information.

Website Analytics and Cookies

Our website may use cookies and analytics tools to help us understand how visitors use the site and to improve user experience.

Cookies do not generally identify you personally, but they may collect information such as:

• Browser type

• Device information

• Pages visited

• Time spent on the website

You can adjust your browser settings to refuse cookies if you choose.

Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Information may be stored electronically using reputable third-party systems and service providers.

While we take reasonable security precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Access and Correction

Under the New Zealand Privacy Act 2020, you have the right to request access to personal information we hold about you and to request corrections if you believe it is inaccurate. 

To make a request, please contact us using the details provided below.

Third-Party Services

We may use trusted third-party providers to support our business operations, including:

• Email marketing platforms

• Payment processors

• Website hosting providers

• Online scheduling systems

• Membership platforms

• Video conferencing platforms

These providers may have access to personal information only as necessary to provide their services.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page, and the updated version will take effect from the date published.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Joanne Murphy Coaching

Email: joannemurphy coaching @ gmail .com

Website: joannemurphy.co.nz

If you believe your privacy rights have been breached, you may also contact the Office of the Privacy Commissioner of New Zealand